Terms & Conditions

1 These Terms and Conditions

These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the Ashcroft Pharmacy website. By utilising the Website you are acknowledging your acceptance of these general terms and conditions. Ashcroft Pharmacy retains the right to change the terms and conditions at any time without warning or prior notice.

The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.

The Website is owned by Ashcroft Pharmacy whose Registered office address is 162 Clayton Road , Bradford ,West Yorkshire, BD7 2RD , United Kingdom.

2 Information about us

2.1 We are regulated by the Medicines and Healthcare products Regulatory Authority and are registered with the General Pharmaceutical Council.

2.2 You can make contact with us using the following email address: info@ashcroftpharmacy.co.uk or by telephone using the following number: 01274 050750.

3 Other terms that may apply to you

3.1 If you purchase goods from our site, our terms and conditions of supply will apply to the sale of such goods. Anyone wishing to purchase items on the Website are required to submit their details with the Website. The User (anyone utilising any part of the Website, cumulatively referred to as ‘you’ or ‘your’) must be aged 16 years or over to order NHS repeat prescriptions and over 18 to purchase any items on the Website. Proof of age may be requested at any time by Ashcroft Pharmacy.

4 Making changes to the terms

We may amend these terms occasionally. Please check these terms every time you wish to use our site, to ensure that you understand the terms that are applicable.

5 Making changes to our site

We reserve the right to make changes to our website, policies, and these conditions of Use Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

6 We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7 Accessing our site

7.1 Our site and any services provided via the site will be in English and it will be your responsibility to ensure that you fully understand the information and advice on our site. 

7.2 Occasionally, we may restrict access to the entire site or to some parts of our site, for users who have registered.

7.3 We will determine whether there has been a breach of these terms through any use of our site. When a breach has occurred, we may take such action as we deem appropriate and may result in our taking all or any of the following actions: immediate, temporary or permanent withdrawal of your right to use our site,  issue of a warning to you, legal proceedings against you resulting from the breach, or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Ashcroft Pharmacy, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning,commercial solicitation, chain letters, mass mailings or any “spam”- to cause annoyance, inconvenience or needless anxiety.

7.4 You must not use our site or services for emergencies. In emergencies, you should consult your local doctor or your nearest hospital’s emergency department.

8 Intellectual property rights and using material on our site

8.1 All information contained on the Website is wholly owned by Ashcroft Pharmacy; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS Choices health information, Ashcroft Pharmacy content and information pertaining to a specific product or products for information only. Health Content by Ashcroft Pharmacy is made available GP Surgeries, Pharmacies and other NHS service providers to download, copy and distribute to Patients for free

8.2 Our status must be acknowledged as the authors of material on our site.

8.3 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9 Our liability

9.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

9.3 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.

If you are a business user of our site:

9.4 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

9.5 We will not be liable to you for any loss or damage, whether in contract, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site. In particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer:

9.6 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.7 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

10 Registration

10.1 To enable you to use some services on our site, you will need to register and create a personal online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use the service, you:

10.1.1 confirm that the information you provide is accurate and complete.

10.1.2 Agree to keep your username and password confidential.

10.1.3 Must not create multiple accounts with our site.

10.1.4 Confirm that you are the age of 18 or over.

11 Personal Information

11.1 Your personal information is only used in accordance with our Privacy Policy. Please take your time to read these, as they include important terms which apply to you.

11.2 You consent to our privacy and cookie policy by using our website, and warrant that all data provided by you remains accurate and current.

11.3 Please be aware that you will be subject to identity checks by our partner LexisNexis. We will not be able to provide you with prescription medication if you fail the identity check. Data regarding your treatment will not be shared with any of our partners.

11.4 We cannot legally share your treatment information with your doctor unless given permission by the customer, due to EU data protection legislation. However in order to provide the best level of care possible, it is advised that you (the customer) allow us to share this information.

12 Our Services and how you should use our services

12.1 Via online questionnaires you complete and/or through telephone conversations, we will provide medical consultations.

12.2 We will issue you a prescription if we determine that you are suitable for treatment based on our medical assessment.

12.3 Our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years old to purchase the products or use our services. If you do not qualify, you must leave our website immediately. By placing an order request, you confirm that you are at least 18 years of age, or older if so required under any applicable law in your jurisdiction.

12.4 When registering to use our website, you will be asked to provide details of any medical conditions that you suffer from, along with any details of any illness you may be suffering from or any ill feeling you may be experiencing on a regular basis, you must keep us informed of any changes to your medical details by email, and each time you place a new order by adjusting your profile information during the purchase procedure.

13 Conditions of supply

13.1 We will email you to say that your prescription has been approved, indicating our acceptance of your order.

13.2 We will not charge you for the product and will inform you if we cannot accept your order.

This normally occurs if the product is out of stock, because It may not be clinically appropriate to supply the product you have ordered, because we are unable to meet a delivery deadline, because of an error in the price or description of the product, or because of unexpected limits on our resources which we could not reasonably plan for.

13.3 An order number will be assigned to you and this will be told to you when your order is accepted. This order number should be used as a reference when contacting us.

13.4 Our website is solely for the supply and sale of products in the UK. We cannot deliver to addresses outside of the UK.

13.5 We provide advice and treatment in English only and understanding of our advice will be your responsibility.

13.6 In the case of emergencies, please consult your local doctor, pharmacy or emergency department at a hospital. Please do not use this website for emergencies.

13.7 The images on our website are for reference only and products may vary in packaging from those shown within.

14 Products

14.1 The products that appear on our website are subject to availability. You will be informed via email to confirm that your order has been accepted, or if we will not be able to process your order request.

14.2 The pricing of the services or products may occasionally change due to the varying cost of medicines, however this will not affect any orders placed prior to those changes.

14.3 As our website contains a large number of products, it may be possible that some of these products may be priced incorrectly. Our order processing procedure includes checks of these prices, so that we can amend them and make you aware. We do not have to provide such products to you at the lower price if the pricing error is obvious, unmistakable and could have been recognised by you as a mispricing.

15 Payments, Cancellations and Refunds

15.1 We are required by law to inform users of the website the costs of treatments before consultations. Postage charges are shown before ordering. There are no hidden charges.

15.2 You are responsible for providing valid debit or credit card which may be charged. We reserve the right to not deliver the medicines to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.

15.3 When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability from the medical and pharmacy team before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order, as such you will have no legal right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

15.4 You may cancel an order request at any time prior to the dispatch confirmation. In such event, we will confirm your cancellation by email and refund any monies already paid by you subject to clause 15.7 below.

15.5 Due to the nature of the products, we are unable to accept cancellations or returns once the dispatch confirmation has been sent (this does not affect your legal rights as a consumer in relation to any faulty, or not as described products)

15.6 Where the product is faulty or not as described. You must inform us in writing and return the product to us immediately. In this instance, you may be entitled to a refund in accordance with clause 15.9 below.

15.7 In the event that you cancel an order before dispatch confirmation, you may be liable to pay to us an administrative fee of £10 to cover reasonable overheads that have been incurred by us. In the event that we have attempted to contact you for further information, and have not received such further information. We may (at our sole discretion) cancel your order and charge you the fee set out in clause 15.7. If we cancel your order for any other reason there will be no administrative fee payable by you of any kind.

15.8 Where You return a Product, because it is faulty or not as described, We will examine the returned Product to determine whether a refund is available and We will notify You as such via e-mail within a reasonable period of time. We are not liable for the cost of return postage.

15.9 We will either refund any money received from you using the same method originally used by you to pay for your purchase or we will contact you to arrange the refund.

15.10 We will usually process any refund due to you as soon as possible and, in any case, within 28 days of the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.

16 Delivery

16.1 Until it has been clinically approved as appropriate by our Pharmacy team, the products will not be delivered.

16.2 The chosen delivery method is from when the prescriber has authorised your prescription.

16.3 When dispatched to your designated address or if you request otherwise, where an order is left in a safe place or with a neighbour, the products will be at your risk.

16.4 Both shipping and billing address cannot be changed once an order has been processed, as the prescription cannot be altered.


17 Viruses and hacking

17.1 We can not guarantee that our site will be secure or free from viruses.

17.2 You are responsible for configuring your technology, computer programmes and platforms to access the website and you should use your own virus protection software for security purposes.

17.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious.

17.4 You must not attempt to gain unauthorised access to any part of our site, including; the server on which our site is stored or any server, computer or database connected to our site.

17.5 By breaching this clause 18, we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease.

17.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, programs, or data due to your use of our site or to your downloading of any material posted on it, or on any websites that are linked to it.

18 Linking to our site

18.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way. However, you may not establish any links where a suggestion is made to any form of association or endorsement, where there is none. The site linked must be owned by you.

18.2 You must not create a link to any part of our site other than the home page and our site must not be framed on any other site.

18.3 If you wish to make any use of material on our site other than previously stated, please address the request and details to: info@ashcroftpharmacy.co.uk.

19 Links from our site

Any links to other sites and resources provided by third parties, are offered for your information purposes only. Meaning, we have no control over the contents of those sites or resources, and therefore, accept no responsibility for them.

20 Law and Jurisdiction

Courts in England have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed in accordance with the law of England and Wales.

21 Entire Agreement

These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous communications or iterations, understandings or agreements relating to the use of our website.

If you have any concerns about material which appears on our site or concerns with regards to our services, please contact: info@ashcroftpharmacy.co.uk.

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